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Cool Bandanas is a Horizon Industries
PO Box 822, Waxahachie, TX 75168
sales@coolbandanas.com

Terms and Conditions

Effective Date: 12/15/2016

Prices: Prices are FOB Waxahachie, TX and are subject to change without notice
Terms: Payments are made through our credit card processor and are according to each method they accept: MasterCard, Visa, American Express, Discover Credit or Debit cards, Paypal, or ACH.

COD shipments are not accepted. Payments by check or money order are shipped when funds have cleared.

Delivery: Ground shipments are shipped within 24 to 48 hours after approval unless otherwise specified or unexpected events delay shipping. Once shipment has left our warehouse, we are not responsible for lost or delayed shipments. In the event of a problem, we will do what we can to assist the customer to work with the shipping company to retrieve their shipment.
Return checks: A $35.00 charge will be added for all returned checks.
Returns:

All returned items must be in original condition.  All used items will not be refunded or exchanged

Exchanges

Horizon
Industries  and affiliated companies will not assume responsibility for normal wear and tear, abuse or goods soiled through no fault of our own. Horizon Industries guarantees our products and workmanship. If there is nothing wrong with the product, but you want to return it anyway, there is a 25% restocking fee for orders within 15 days of shipping.

  • Horizon Industries will exchange any product within 15 days of shipping, in its original condition;

  • Or, credit the order back at the same amount of the original sales price, with a restocking fee of 25% of the total order.

  • Must Email and get an RA number.

  • Shipping charges are not refundable in such cases.

  • Must be returned within 15 days of shipping, in original condition.

  • Items will not be refunded if over 15 days from order being shipped.

  • Shipping must be pre-paid for returned packages and amount will be credited to account once received.

  • All items exchanged will be shipped via, USPS First Class Mail, USPS Priority Mail, or UPS Ground/ per our discretion.

  • We do not accept restock returns over 15 days.
    Restock Fee - 25% total order

Refunds

  • Order will not be refunded or exchanged if product has been used, damaged or is past the allotted time period. 

  • Horizon Industries will refund any product within 15 days of shipping, in its original condition;

  • Or, credit the order back at the same amount of the original sales price, with a restocking fee of 25% of the total order.

  • Must Email and get an RA number.

  • Shipping charges are not refundable in such cases.

  • Must be returned within 15 days of shipping, in original condition.

  • Items will not be refunded if over 15 days from order being shipped.

  • We do not accept restock returns over 15 days.
    Restock Fee - 25% total order

 Packages Sent to Horizon Industries (including returns)

  • Items sent to us require a tracking number or return merchandise authorization, which we assign.

  • Packages sent without an RA number will be refused.

  • All packages must be sent with the shipping cost prepaid.

  • Packages sent C.O.D., or "Freight Collect" will be refused.

Defective Items

  • If any goods are found defective, they must be returned to Horizon Industries for replacement or credit within 10 days of goods shipping. 

  • The original invoice must accompany the return.

  • Must be in the original condition with original packaging.

  • Must Email and get an RA number.

  • Total order will be credited back to customer.

  • Shipping must be pre-paid for returned packages and amount will be credited to account once received.

          

Cool Bandanas
Relief from the Heat! 

  How they work How to Use What is Heat Stress Special Orders Wholesale
     
 

If you have an emergency order or need to speak to us, contact us at: cgarris54@gmail.com